Unilever’s Organizational Culture of Performance

Unilever’s organizational culture of performance, leadership, HR practices are analyzed in this consumer goods case study
Unilever building in Englewood Cliffs, NJ. Unilever’s organizational culture of performance is supported through leadership and HR practices for optimal integrity of the consumer goods business. (Photo: Public Domain)

Unilever is one of the largest consumer goods firms in the global economy. The progress of this company is linked to its organizational culture and the kinds of activities and policies leaders have implemented over time. Organizational culture, leadership and the human resources of a firm are all interrelated. Unilever is an integrated global firm. Any change in one area leads to changes or developments in other areas. The characteristics of these components also affect each other and the rest of the organization of Unilever. The company is successful because of the overall effectiveness of its leaders in supporting improvements in the organizational culture. Unilever’s corporate culture contributes to improvements in other areas, such as production and human resources.

Unilever’s organizational culture supports high performance of human resources. The effects of this corporate culture are reflected on the company’s stable performance in the consumer goods industry.

Unilever’s Organizational Culture & Its Characteristics

Unilever has an organizational culture of performance, which emphasizes the significance of employee output. This corporate culture also points to the importance of criteria or measures used to determine required output and adequacy of output. Unilever’s organizational culture of performance has the following characteristics:

  1. Focus on performance – individual performance and organizational performance
  2. Focus on quality – quality of output in all areas
  3. Efficiency – efficient work through technology and other tools

Unilever’s organizational culture is focused on performance and quality. This corporate culture is observable in the long history of the company. The business has grown from a small firm to a global powerhouse. Such success is significantly based on the ability of Unilever’s organizational culture to instill high performance and quality in employees’ work ethic to maximize business output. For example, because of high quality, the company’s consumer goods remain competitive in the global market despite tough competition. This emphasis on quality is also a reflection of the emphasis on product effectiveness in the firm’s mission statement (Read: Unilever’s Vision Statement and Mission Statement). Unilever has also mastered efficiency through technology and innovation in its internal business processes, including human resource development.

Leadership’s Role in Unilever’s Organizational Culture

Unilever’s success is partly based on the ability of leaders to support a culture of performance and quality. For example, the firm’s leaders use market-based and results-based approaches to manage the business and drive performance higher. Market-based management uses market data to make changes in management tactics. On the other hand, results-based management focuses on the achievement of desired outcomes. These tactics facilitate human resource productivity and organizational performance in the consumer goods business. Thus, Unilever’s leadership and managerial approaches are a factor that maintains the company’s organizational culture.

Unilever’s leadership-based approaches support the integrity of corporate culture implementation, especially in mergers and acquisitions. Integrity is important in mergers and acquisitions, where human resource integration is needed for successful organizational merging. For example, Unilever applies results-based management to implement its organizational culture throughout the newly merged organization. In this way, the company’s leadership supports integrity for the continuity of the organizational culture of performance and quality even after mergers and acquisitions.

Culture, Leadership, and Human Resource Structures and Practices

Leadership reinforces the development of the organizational culture of Unilever. This organizational culture affects human resource structures and practices. Unilever reinforces the corporate culture of performance and quality through leaders’ regular monitoring and evaluations, as well as commitment and support. For example, the results of evaluations are used for guiding HR practices that reinforce Unilever’s organizational culture of performance and quality. Employees’ needs are identified and integrated in HR program enhancements. Through this cultural reinforcement, the company instills quality as a defining factor in employees’ performance and productivity.

Unilever’s Culture of Performance – Evaluation and Recommendations

Unilever’s culture is a culture of performance. The different components of the business are focused on improving financial performance and quality of products. Through effective leadership, individual performance is supported. Through collaborative efforts of leaders from different departments, the firm also ensures an organizational culture of performance. Thus, this culture of performance is manifested at the individual and organizational levels in Unilever’s consumer goods business.

Unilever’s organizational culture has room for further improvement. A recommendation is to improve policies to accommodate diversity. Higher diversity is inevitable in global business, and the company must take advantage of it. Also, Unilever can implement improvements in information technologies. For example, these technologies can support workers in all areas through advanced tools for market research, customer relations and internal communications. These improvements can help strengthen the firm’s organizational culture of performance.

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